SimonaFashion.com – Simona Fashion Corfu

FAQ

Frequently Asked Questions

QUESTIONS FOR YOUR ORDER OR OUR PRODUCTS

If you have questions about your order or our online store, if you need more information about any of the products that appear on our website…
The following questions and answers are at your disposal!

The buying process at Simonafashion.com is very easy:
1. Use the categories located in the main menu or browse our website and find what you are looking for.
2. When you find a product you want to buy, select your size or/and color and click the “ADD TO BASKET” button, which is below each product.
3. Check Out the products in the shopping cart by clicking on the link “CHECK OUT” located at the top right of the website.
4. Click on the button “PROCEED” to complete your purchase. You can pay either by credit/debit card or by Bank Transaction.

Yes. The process is very quick and simple. After you insert a product into the basket and choose to continue at the checkout, the system will automatically instruct you to register as a new member. The information you must enter when registering is used only to ensure that you can be contacted for the shipment of your order.
Your personal data is collected by our company solely in the context of trading with Simonafashion.com and our communication with you, to complete your orders and facilitate deliveries. All your personal information, which is collected through simonafashion.com are absolutely necessary for the performance of these services and your registration indicates your full consent. You may also at any time request the immediate deletion of your information. com. Your personal data is not disclosed to any third party and is managed exclusively by our company.

Shipments for orders within Greece are NOT subject to shipping costs, regardless of the value of your order. Shipments to Cyprus are subject to shipping costs of 7,00€ per order, while shipping is Free if the order exceeds €70. Shipments abroad are subject to shipping costs from €25.00 to €55.00 per order. The shipment is made by registered package via ELTA.

No need to worry. Enter your mail in the field on the login page and click on ‘Lost password’ Immediately go to the password reset page where you rewrite your email in the field on the page and press the reset button. You will immediately receive a new temporary password in your email, which will allow you to log in to your account. After logging in to your account you can change this temporary password that was sent to you with a new different password, of your choice.
In any case, if you forgot your password you do not need and should not open a new account. By opening a new account, you will lose all information about your previous orders in Simonafashion.com and our system will treat you like a new customer.

How do I know I chose my size correctly? The majority of our designs have regular forms. So choosing size won’t be particularly difficult. However, if you choose a design that doesn’t fit you or you just don’t like it, you can easily and inexpensively return it and replace it with another size or design. The product you return must not have been used and returned to its original packaging. You have the right to return the product you received within 10 calendar days at no cost whatsoever and request its replacement with another size or product. For returns within Greece you do not pay the transport costs, as long as you use the shipping company we will indicate to you. For returns from Cyprus and abroad the charge is from 12,00 € up to 55,00 € according to the country and the area.

All products in the Simonafashion online. com is 100% authentic, genuine and we source them from reputable companies in Europe and the U.S. Their packaging is the original, original packaging of the manufacturers.
In any case the more than 10,000 visitors of Simonafashion.com per day and the consistent operation of our online store guarantee the security of your transactions.

At Simonafashion.com you can buy our products with the option of payment other than credit/debit card in one more way:

1. Payment by deposit to a Bank Account.
You can transfer the debt amount to the following bank account:- Piraeus Bank: will send at your email

You have the right to return the product you received within 10 calendar days at no cost whatsoever and request its replacement with another size or product. For returns within Greece you do not pay the transportation costs, as long as you use the shipping company we will indicate to you. For returns from Cyprus the charge is 12,00€ and from abroad 25,00€ – 55,00.
By submitting your order automatically the system will send you a message to your email account, that will notify you that we have received the order, exactly what you have ordered and all the terms of the order. Your order will come to the address you have registered. To help the process it would be good to put your mobile phone number on the contact details.
Simonafashion.com is a purely online store. It has a retail store, based in Benitses in Corfu Island where one could go to try our products. However, this distance should not concern you because the return and replacement process is easy, simple and completely inexpensive. If you chose a product that doesn’t fit, you can easily and inexpensively return it and replace it with another size, design or product. The product you return must not have been used and returned to its original packaging. You have the right to return the product you received within 10 calendar days at no cost whatsoever and request its replacement with another size or product. For returns within Greece you do not pay the transportation costs, as long as you use the shipping company we will indicate to you.

Changing the personal information in your account is very easy. Writing your email and password, click on the link “My account”, which is located at the top right of the page and there you can edit all your personal information.

Once you have completed your order the system will automatically send you an email informing you that your order has been registered.
You can track exactly where your order is at any time through the “My Orders” link, which is on the “My Account” page. There you can see at what stage your order is at and be constantly informed about its progress. You can also send us email at orders@simonafashion.com indicating your name and order code.
To secure your personal data, Simonafashion.com uses SSL 12048-bit technology (Sockets Layer) and digital certification of internet data protection. All transactions you make at Simonafashion.com are governed by International and European Law, which regulates matters relating to e-commerce as well as by the Consumer Protection Act (Law 2251/1994), which regulates matters relating to distance selling.

If we didn’t answer to your question please contact us by the next form…

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