Frequently Asked Questions
QUESTIONS FOR YOUR ORDER OR OUR PRODUCTS
If you have questions about your order or our online store, if you need more information about any of the products that appear on our website…
The following questions and answers are at your disposal!
The buying process at Simonafashion.com is very easy:
1. Use the categories located in the main menu or browse our website and find what you are looking for.
2. When you find a product you want to buy, select your size or/and color and click the “ADD TO BASKET” button, which is below each product.
3. Check Out the products in the shopping cart by clicking on the link “CHECK OUT” located at the top right of the website.
4. Click on the button “PROCEED” to complete your purchase. You can pay either by credit/debit card or by Bank Transaction.
Yes. The process is very quick and simple. After you insert a product into the basket and choose to continue at the checkout, the system will automatically instruct you to register as a new member. The information you must enter when registering is used only to ensure that you can be contacted for the shipment of your order.
Your personal data is collected by our company solely in the context of trading with Simonafashion.com and our communication with you, to complete your orders and facilitate deliveries. All your personal information, which is collected through simonafashion.com are absolutely necessary for the performance of these services and your registration indicates your full consent. You may also at any time request the immediate deletion of your information. com. Your personal data is not disclosed to any third party and is managed exclusively by our company.
No need to worry. Enter your mail in the field on the login page and click on ‘Lost password’ Immediately go to the password reset page where you rewrite your email in the field on the page and press the reset button. You will immediately receive a new temporary password in your email, which will allow you to log in to your account. After logging in to your account you can change this temporary password that was sent to you with a new different password, of your choice.
In any case, if you forgot your password you do not need and should not open a new account. By opening a new account, you will lose all information about your previous orders in Simonafashion.com and our system will treat you like a new customer.
All products in the Simonafashion online. com is 100% authentic, genuine and we source them from reputable companies in Europe and the U.S. Their packaging is the original, original packaging of the manufacturers.
In any case the more than 10,000 visitors of Simonafashion.com per day and the consistent operation of our online store guarantee the security of your transactions.
At Simonafashion.com you can buy our products with the option of payment other than credit/debit card in one more way:
1. Payment by deposit to a Bank Account.
You can transfer the debt amount to the following bank account:- Piraeus Bank: will send at your email
Changing the personal information in your account is very easy. Writing your email and password, click on the link “My account”, which is located at the top right of the page and there you can edit all your personal information.